Last updated: October 2026
We want you to love your Celuxeskin products. Because our products are skincare items applied to the skin, we are unable to accept returns or exchanges for change of mind, or for products that have been opened or used. This policy explains when we will refund or replace an order.
Damaged, defective or wrong items
If your order arrives damaged, defective, or is not what you ordered, we will replace it or refund you at no extra cost, once the issue is confirmed in 24 hours of receiving the order.
How to report a problem
Contact us within 24 hours of receiving your order, by email at celuxeskin01@gmail.com or on WhatsApp at +234 802 839 9410. Please include:
- Your name and order number
- Clear photos or a short video of the product and the packaging
- A short description of the problem
Reports made after 24 hours may not be accepted.
NOTE: Images of every order is taken before leaving for delivery
Skin reactions
Everyone’s skin is different. We recommend doing a patch test before first use and following the directions on each product. If you experience irritation, stop using the product and contact us. Please also speak to a doctor or dermatologist if the reaction is severe.
Refunds
Approved refunds are returned to your original payment method. Please allow 5 to 10 business days for the money to reach your account, depending on your bank or card provider. We will email you once your refund has been processed.
Cancellations
You can cancel an order before it has shipped by contacting us as soon as possible. Once an order has shipped, it can no longer be cancelled.
Items we cannot accept back
- Opened, used or partly used products
- Products damaged after delivery through misuse
- Orders reported after 24 hours of receiving item
Contact us
Questions? Email us at celuxeskin01@gmail.com or message us on WhatsApp at +234 802 839 9410.